Terms of service

1. Introduction

You will be able to access most parts of this website without registering your details with us. A purchase can be made once you register your details such as Name, Email ID, Phone Number, and Address, which are essential for us to service your order.

www.fascinito.com is owned and operated by TEXCO GARMENTS.

2. Placing an Order

You can place an order through our secure online checkout process. After placing your order, we will send an email acknowledgement detailing the products you have ordered.

Please note that we reserve the right to brand our products.

We may refuse to accept an order under the following circumstances:

  • Where the products ordered are not available or are defective

  • If payment authorization is not obtained from the payment gateway

  • If eligibility criteria under our Terms & Conditions are not met

  • If the delivery location is not serviceable by our courier partners

3. Order Acceptance Policy

Your receipt of an electronic order confirmation does not signify acceptance of your order. It does not constitute confirmation of our offer to sell.

We reserve the right to accept or decline your order at any time after receipt. Additional verifications or information may be required before acceptance.

Your order is accepted only when shipping information is sent to you.

If we cancel all or part of your order, or provide less quantity than ordered, we will issue a credit to your bank account or store wallet in the form of a coupon or cash for the cancelled portion.

4. Pricing

  • All product prices displayed exclude GST at the current applicable rate.

  • GST will be shown separately and included in the total price at checkout.

  • Additional charges such as shipping, COD, or gift-wrap charges may apply and will be clearly displayed at checkout.

We reserve the right to revise pricing without prior notice.

5. Delivery

We partner with reputed courier companies to deliver your orders within 4–10 business days, depending on your location.

  • Orders are shipped within 24–48 hours under normal circumstances.

  • Working hours: Monday to Saturday, 10 AM – 6 PM

  • Orders are not processed on Sundays or public holidays.

Delivery times do not include weekends or national/regional holidays. While we strive to meet timelines, unforeseen delays may occur.

Courier partners will attempt delivery up to 3 times. If delivery fails due to incorrect address or unavailability, additional shipping charges may apply.

6. Tracking Your Order

  • A tracking number will be shared once your order is dispatched.

  • You can track your shipment using the “Track My Shipment” option on our website.

  • For any issues, please contact us for assistance.

7. Order Cancellation

Orders can be cancelled within 24 hours of placement.

Cancellation methods:

Refunds will be processed within 4–5 working days to the original payment method.

If cancellation is requested after shipment, the refund will be processed once the package is returned to our facility.

8. Returns, Replacements & Refunds

100% Satisfaction Guarantee (First Purchase Only)

  • Applicable only to the first single pair (1 piece) of Underwear or Bralette

  • Replacement or refund within 15 days

  • Additional worn, washed, or tried items are not covered

Standard Return Policy

Returns are accepted within 7 days of delivery only if:

  • Products are unopened

  • Unwashed

  • Not tried on

  • In original condition with packaging intact

After quality check approval, replacement or refund will be processed.

Return for Replacement

  • Email order number and reason for return

  • Reverse pickup will be arranged after confirmation

  • No returns without prior confirmation

If pickup is not serviceable in your area, products must be shipped back at your own cost.

Return for Refund

  • Email info@fascinito.com with order number and reason

  • Reverse pickup will be arranged

  • Refund initiated after successful quality inspection

No returns, replacements, or refunds will be allowed after the stipulated time frame.

9. Events Beyond Our Control

Fascinito shall not be liable for delays or failures caused by events beyond reasonable control including:

  • Strikes

  • Lockdowns

  • Industrial disputes

  • System failures

  • Natural disasters

  • Weather conditions

However, we will make every reasonable effort to resolve such issues.

10. Changes to Terms

We reserve the right to revise these Terms & Conditions at any time by updating this page.

Continued use of this website implies acceptance of the updated terms.